Seacrest Services
Maria Sheehan, the Accounts Receivable representative has retired after devoting over 30 years of service. During her tenure, it has been a pleasure working with Maria. We wish to express our appreciation for her years of hard work and dedication to Seacrest Services and the Village. Wishing Maria all the best during this next phase of life. Happy Retirement!
Demarys Interian is now your Accounts Receivable representative.
Century Village WPB Accounting Team
CV WPB Accounting Specialist:/p>
If the Association has an upcoming project such as a new roof, painting, landscape, or plumbing and would like to confirm that the Association has the monies necessary to fund the expense.
Sandee: Ext. 192 or sjennings@SeacrestServices.com
Accounts Receivable:
This department is responsible for processing the monthly maintenance payments from unit-owners, unit-owner information updates (such as telephone numbers, email addresses, mailing addresses), estoppel questions, and account balances.
Demarys Interian: oversees all Century Village West Palm Beach with Association Names beginning with letters A – K. (Andover, Bedford, Berkshire, Camden, Cambridge, Canterbury, Chatham, Coventry, Dorchester, Dover, Easthampton, Greenbrier, Hastings, Kent, Kingswood)
Demarys: Ext. 183 or dinterian@SeacrestServics.com
Ivonne “Yvie” Gonzalez: oversees all Century Village West Palm Beach with Association Names beginning with letters N – W. (Northampton, Norwich, Oxford, Plymouth, Salisbury, Sheffield, Somerset, Southampton, Stratford, Sussex, Waltham, Wellington, Windsor)
Yvie: Ext. 181 or igonzalez@SeacrestServices.com
Accounts Payable:
Pays the invoices on behalf of the Association. These bills include items such as UCO (for background screening), Board reimbursement (with supporting receipts), vendor deposits for Association related service and repair, etc. When sending invoices for payment use a PDF format for the invoice attachments. This allows the document to be reviewed and helps avoid delays in processing.
Sha’Nece: Ext. 155 or sklewis@SeacrestServices.com
Financial Statements:
This team is responsible for tracking the monies that come into the Association as well as monies spent by the Association. These transactions are reflected in the monthly financial statements.
Marilyn: Ext. 136 or mclarke@SeacrestServices.com
Work Order Vs. Proposal
Seacrest Services customer service is available to Board Members and residents of Associations to request Work Orders. Often, there is some confusion about the purpose of what a work order is and the goal of these being issued.
Work Orders, are issued for the reporting of concerns affecting your association such as broken sprinkler head, blown or inoperable lights, or message for the property manager. Be assured that the work order you submit will be distributed with the appropriate Seacrest Personnel for service follow-up/execution. In their simplest explanation, work orders are simply messages that are being sent to the appropriate person in the company. Whether that be maintenance, landscaping, or the property managers, work orders are distributed to the person who would address the issue.
You should know that there are limits to the services that we can perform or offer based on your request. Requests that are outside of the inclusive contractual services, may be offered to be perform at an additional cost to the Association. This would be presented to the Board in the form of a Proposal. Proposals Requests require written approval from the authorized Board Member before the request/services are executed.
But there are some services Seacrest Services do not or cannot offer. In these instances, your Association would need to get proposals from outside vendors to offer the service.
Examples of services included in the contract include:
- Bulb replacement
- Removal of loose palms (performed during the regular services)
Examples of services that are not included but can be performed with a signed proposal:
- Replacement of broken parking bumpers
- Replacement of Exit signs and Emergency lights
Examples of services that need to be requested from outside vendors:
- Trimming of Fruit trees (excluded from our contractual tree trimming)
- Roof repairs, Structural Repairs, etc.
Remember, there are options that you can use for submitting a work order, via online work order system: https://seacrest-services-work-order.herokuapp.com/; direct call to Customer Service 561-656-6310 or 1-888-828-6464. Both options can be used twenty-four hours a day, seven days a week.
Is there a light out, want new plants, speak with a manager of property, landscaping, pest control, janitorial, maintenance or ready to schedule your required meetings?
Remember we are here for your association needs. There is a representative available 24/7 that will get the request to the appropriate department. We will gladly provide any assistance necessary.
Please do not hesitate to contact your Customer Service at 561-656-6310, or visit the website at www.seacrestservices.com/work-orders/