Dealing with Difficult People

Don’t apologize. Just fix it…in a memorable way.

Sorry not Sorry?

What's your 1st reaction or response to an irate customer?

Many will immediately express sorrow for the predicament, some will offer a rebuttal, others are quick with excuses.

None of the above will appease an angry customer.

Jeffrey Gitomer lists some very effective tips to not only calm, but maybe even exceed your customer's expectations.

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Dealing with Difficult People - Online Class

Working with community associations involves interaction with members, association directors, attorneys, accountants, and other service and product providers. For managers. this requires the development of people skills to help them deal with personalities, stresses and demands which arise during the course of everyday operations.

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Dealing with Difficult People - Harvard Law

Read the article here.

Dealing with Difficult People - Board Synergy Club Presentation

To view the PowerPoint presentation, click here.

To download the free PDF of the Three Languages of Politics by Arnold Kling from the CATO Institute, click here.