A neutral Florida resource that can help Century Village owners and boards understand procedures, improve communication, and approach concerns constructively.
Visit the official office pageContact informationStart with the help you need: an explanation, election-related assistance, review of a records-access concern, or advice protecting your own legal interests. A single problem may need more than one route. Ask the receiving office to confirm its current role and requirements.
“I do not understand the process or where to start.”
The Ombudsman offers neutral information and communication assistance. DBPR also provides educational resources. Prepare a short factual question and identify your association type.
Ombudsman assistance and appointments →
DBPR education →
Boundary: Educational assistance is not personal legal representation or a decision that your interpretation is correct.
“We need election guidance or want to ask about a monitor.”
The Ombudsman administers an election-monitor program. Use the current official petition and instructions; confirm eligibility, timing, costs, and arrangements directly with the office.
Official election-monitor information →
Boundary: A monitor request, an election complaint, and a legal challenge to an election are separate matters. Seek prompt independent advice about disputed results or deadlines; do not assume requesting a monitor resolves them.
“I requested records and cannot get access, or the response seems incomplete.”
Keep the written request, receipt evidence, response, item list, and access arrangements. The Division’s compliance page lists records-access complaint categories and supporting-document instructions.
Division complaint routes and checklists →
Prepare a records-access review →
Boundary: Ask the Division to confirm jurisdiction and intake requirements. A complaint does not itself determine entitlement to a disputed record, resolve privilege, or guarantee a remedy.
“My rights, money, property, or a live dispute may be affected.”
Consult a qualified Florida attorney about disputed document interpretation, damages, contracts, accommodations, access or possession, litigation papers, or choosing and preserving a remedy.
Understand the role of legal advice →
Claims and lawsuits: prompt response →
Boundary: Association counsel represents the association within the engagement, not automatically an individual owner or director. Ask who the client is and whether separate advice is needed.
Do not wait on one route while a deadline may be running. An appointment, informal discussion, complaint, or pending agency response should not be assumed to extend a legal deadline. Send legal papers or time-sensitive disputes promptly to counsel. Contact emergency services for immediate danger.
Official service information checked October 19, 2026: Office of the Condominium Ombudsman and Division Compliance. This independent routing guide does not determine jurisdiction, eligibility, legal entitlement, or outcome and is not official UCO or WPRF policy.
Identify the problem. Choose the route. Keep the record.
An ombudsman helps people navigate concerns involving an organization or system. Florida’s Office of the Condominium Ombudsman is a neutral resource within DBPR’s condominium division, helping owners, boards, and associations understand rights and responsibilities.
The office promotes education, communication, fair practices, and voluntary dialogue. It also oversees the condominium Election Monitor Program.
The office is not your personal attorney or the association’s governing board. Asking for assistance does not itself produce a binding ruling, compensation, or an order reversing a board decision.
Better understanding can prevent bigger disputes.
Century Village West Palm Beach contains many separately governed condominium associations. Owners may be unsure whether an issue belongs with their board, manager, UCO, WPRF, or a state agency. The Ombudsman can be useful when the concern involves condominium rights and procedures.
| Concern | Useful starting question |
|---|---|
| Meeting or election confusion | What procedure applies, and where can we find the official guidance? |
| Communication has broken down | Can the office help identify a constructive way to discuss the concern? |
| Possible records-access problem | Which request or complaint route is appropriate? |
| Board wants to improve compliance | What education or procedural resources are available? |
| Question involving UCO or recreation services | Is this a Chapter 718 association issue or a matter for a separate organization? |
These are suggested questions, not promises that every dispute falls within the office’s authority. The Ombudsman does not automatically supervise all UCO, WPRF, or community-service operations.
The Ombudsman may appoint a monitor when petitioned by at least 15% of total association voting interests or six unit owners, whichever is greater. The association pays the monitoring costs. A monitor oversees election procedures rather than selecting candidates or replacing the elected board.
DBPR’s published instructions call for a completed petition, first election notice, and qualified voter list no later than 14 days before the election. Contact the office early to confirm the current form, signature requirements, cost arrangements, and submission procedure.
Election-monitor petition & instructionsSource: official DBPR program information and instructions. A monitoring request is different from a challenge to election results.
| Route | Purpose |
|---|---|
| Ombudsman assistance | Neutral guidance, communication, and help identifying relevant procedures. |
| DBPR regulatory complaint | Ask the Division to address an alleged violation within its jurisdiction. |
| Arbitration, mediation, or court | Pursue the dispute-resolution route applicable to the issue. |
| Private attorney | Obtain legal advice, evaluate rights and deadlines, and pursue appropriate remedies. |
Ask the office which route fits your situation. Do not assume an email to the Ombudsman is a formal complaint, election challenge, or court filing, or that it stops a deadline. Seek timely legal advice when rights or filing periods are at stake.
Suggested wording: “I own a unit in [association]. On [date], [event occurred]. I contacted [person] on [date]. Please help me identify the applicable procedure and the appropriate next step.”
Use facts and specific questions. Avoid unnecessary medical, banking, identification, or third-party personal information. Do not assume your submission is confidential; ask about public-records handling before sending sensitive material.
Recommended practices: include the office in your education resources, seek procedural guidance early, cooperate with an appointed monitor, and keep owners informed about corrective steps. An outside neutral resource can help a board explain requirements and resolve misunderstandings.
For a community education effort, share the official links rather than presenting a local group as the Ombudsman’s representative. The office’s guidance supports association governance; local volunteers remain responsible for their own decisions.
Informed owners and capable boards benefit together.
Email: ombudsman@myfloridalicense.com
Phone: 954-202-3234
Spanish inquiries: 954-202-3235
The official page offers online appointment scheduling and a calendar for mobile office visits. Confirm availability through that page before traveling.
Office, appointments & formsStatutory powers & dutiesBack to Owners & RulesReviewed October 17, 2026. Educational information based on official DBPR resources and §718.5012. Verify current contacts, forms, jurisdiction, and deadlines. The Ombudsman is not an emergency service or a substitute for individual legal representation.
Board Synergy recommended practice
Prepare a short request with the association’s legal name, your role, the procedural question, relevant dates, prior correspondence, and the assistance you seek.
These checklists are recommended practices. Florida law, governing-document requirements, UCO procedures, and contractual duties have distinct authority. Verify the controlling requirement for your association.