Start with the association responsible for your unit.
Century Village has many separate condominium associations. Your subdivision name, street address, and building letter help identify your location, but the association’s legal name is the best starting point for finding its leadership and management contacts.
Your association board governs association business. A property manager performs assigned services under its agreement. UCO and WPRF have separate community responsibilities; they are not substitutes for your building’s board or manager.
1. Find the exact association name.
Check your assessment statement, welcome materials, purchase documents, governing documents, or association notices. Confirm the building letter and legal name, especially when several associations share a subdivision name.
If you are buying, ask the seller or their agent for the current association contact, management company, application instructions, and relevant documents. A seller’s account of who served last year may need updating.
2. Check the contacts you already have.
- Association bulletin board: look for meeting notices, management contacts, and emergency instructions.
- Association website or owner portal: check the contact page and recent announcements.
- Assessment statements: identify the company administering the account and confirm that it still manages your association.
- Recent board communications: review newsletters, meeting notices, and welcome packets.
- Neighbors or the association delegate: ask for the official contact channel, then verify it.
Confirm the assigned manager’s name and the building they serve. A company’s main telephone number does not necessarily identify your assigned manager.
3. Use Sunbiz when names or addresses are missing.
Florida’s Division of Corporations provides a public entity search. Your existing Board Synergy guide explains how to search for an association and review its filings.
Match the association carefully and check filing dates. Treat listed officers, directors, and addresses as leads to verify against current association information; leadership can change between filings.
Sunbiz may help identify names and a corporate mailing address, but it is not a complete resident telephone or email directory. Verify an address before using it for a formal notice.
Managed associations: contact information should be available.
Florida Statutes §468.4334(3) requires a manager or management firm authorized by contract to provide members with assigned manager or representative contact information, availability hours, and a summary of responsibilities. Changes must be communicated within 14 business days. The association must also post the information on its website or application when required to maintain official records there.
If you cannot locate it, ask the management company or board for those details. In a self-managed association, ask the board who handles routine requests, assessment questions, records requests, and emergencies.
These statutory duties do not mean that every resident message must receive a reply within 14 business days. That period concerns changes to the specified contact information.
Send the question to the right place.
| Your issue | Suggested starting point |
|---|---|
| Building maintenance or common-area repair | The association’s designated maintenance channel or manager. |
| Assessment balance or payment processing | The association’s accounting contact or management company. |
| Rules, board policy, or an association decision | The board through its published contact channel; the manager may coordinate. |
| Official records inspection | The association’s records custodian or designated records-request channel. |
| Gate passes or vehicle barcodes | UCO’s official service information. |
| Recreation facilities or recreation account questions | WPRF’s designated office. |
| Immediate danger, fire, or medical emergency | Call 911. Do not wait for an email or board response. |
For urgent property problems, use the association’s emergency instructions. An ordinary voicemail or email inbox may not be monitored after hours.
Make your first message easy to answer.
Include your name, association, unit, preferred contact information, a brief description, relevant dates, and the action or information you need. Attach useful photographs or documents where appropriate. Keep sensitive personal or financial information out of group emails.
Subject: [Association name] — Request for current board and management contacts
I am the [owner / authorized representative / prospective buyer] for unit [number]. Please confirm the current board contact channel, management company and assigned manager, routine service hours, and emergency reporting instructions. I would appreciate confirmation that my request has reached the correct person. You can reach me at [contact information]. Thank you.
Prospective buyers should normally coordinate with the seller or agent. Owners can ask for published business contacts without requesting directors’ private telephone numbers or email addresses.
What if nobody responds?
- Verify the address or number. Check for returned email, an obsolete manager, or an incorrect association name.
- Follow up through the official channel. Reference your earlier message and ask for acknowledgment, the correct contact, and an expected response date.
- Escalate appropriately. For a management service issue, contact the company’s supervisor and copy the appropriate board channel.
- Use a board meeting for a nonurgent concern. Follow the association’s participation procedures. Do not wait for a meeting to report an emergency.
- Use the correct formal process when needed. An official records request or other legally significant notice may have its own requirements. Follow the applicable procedure rather than assume an informal message starts a statutory deadline.
Keep a dated communication log. If the issue may involve a legal violation, review the appropriate complaint route or seek qualified advice. DBPR is not a general customer-service office for every unanswered message.
For boards: make yourself easy to reach.
- Publish one reliable association contact channel and current management details.
- Maintain a clear after-hours emergency route and backup coverage.
- Assign responsibility for checking messages and directing requests.
- State routine response expectations as association practice, without confusing them with legal deadlines.
- Update contacts after elections, appointments, or management changes.
- Give seasonal residents and residents without internet access usable contact instructions.
A shared association email account can improve continuity when directors change. Protect access and archive communications appropriately.
Related resources
Official reference
Updated October 17, 2026. General education for condominium owners and boards. Specific records requests, notices, and legal disputes require the applicable procedures.
Florida Statutes §468.4334 — Manager contact information and responsibilities
Verify a contact before sending sensitive material
Board Synergy recommended practiceConfirm a changed contact through an established association channel. A name in a public filing or a forwarded message is a lead to verify, not proof that the person currently handles your issue.
- Check the association name, building, assigned role, and date of the information.
- Ask whether the channel handles routine service, after-hours emergencies, accounting, applications, or formal records requests.
- Use an independently verified number before following changed payment instructions; keep banking, identity, and medical details out of group messages.
- For a significant notice or deadline, confirm the required recipient and delivery method separately.
A routine service message, a statutory records request, and a legal demand are different communications. Label the request clearly and retain delivery evidence where appropriate.
If the association’s contact route remains unclear, the UCO quadrant guide may help with coordination. A quadrant VP cannot replace the board, management contract, emergency responder, or association counsel.
Florida law and applicable governing documents control legal duties. Management contracts assign agreed services. UCO procedures govern separate UCO tasks. The added inventory, review, and handoff practices are Board Synergy recommendations.