Where to Go in Century Village

For an emergency, call 911

For a medical emergency, fire, crime in progress, or immediate danger, call 911. Give your exact address, building, unit, and a description of the situation. Follow the dispatcher’s instructions.

For a nonemergency police matter, PBSO lists 561-688-3000. Report urgent building problems through your association’s emergency maintenance procedure as well when appropriate.

Three contacts to understand

WPRF

Start here for recreation facilities, activities, entertainment, and resident ID services. Check the particular office or facility for hours and requirements.

Find a service

Showing all 25 services.

The directory identifies a starting point. Ownership, contracts, governing documents, and current operator procedures determine responsibility for a particular issue.

Key community contacts

Your building’s contact belongs here too

Keep your association and property manager’s phone numbers handy, including the after-hours maintenance contact. Ask whether different numbers apply to routine requests and urgent problems.

Make your request easier to resolve

1. Describe the issue. Provide your building or unit, location, dates, and the requested action.
2. Gather what is needed. Ask about forms, identification, supporting documents, and appointment requirements.
3. Record the contact. Keep the name, date, ticket number, and promised follow-up.
4. Confirm the next step. Ask who is responsible and when you should check back.

Do not send sensitive identification or financial information to an unverified contact. Use the organization’s official instructions and channels.

Clear requests help people provide better service.

For boards and welcome packets

Give new residents a simple guide showing association, UCO, and WPRF contacts. Add your own building-specific details, explain any approval sequence, and date the guide. Link to current official instructions rather than copying schedules that may become outdated.

A property manager can help maintain the building’s service contacts and direct requests within the management contract. Keep one clear route for reporting maintenance so requests do not disappear between individual directors and the office.

Official sources & related pages

UCO Forms & Resources · UCO contacts · Ticket Office contacts · PBSO District 1 · County Permit Center

Prepared October 17, 2026. This independent Board Synergy Club directory helps residents locate services. Confirm current hours, requirements, and availability directly.

If the first contact cannot resolve the issue

Board Synergy recommended practice

Ask for a clear referral rather than assuming the next organization controls the service. A directory identifies a starting point, not legal or financial responsibility.

• Bring a concise request: Give the building, unit or service location, dates, observed problem, prior ticket number, and the action you seek. Send supporting records through a verified channel.
• Confirm the handoff: Ask who receives the request, whether you need to contact that office yourself, and when to check back. Record the answer and preserve correspondence.
• Choose a different route when needed: Use the owner problem-solving guide for unresolved association concerns, official fraud-reporting routes for suspected scams, and appropriate public agencies for matters within their authority.
• Protect sensitive information: Do not include passwords, gate codes, medical histories, or bank details in community messages. A service desk should receive only what it needs through its official process.

Connected Board Synergy guides

• Resident information
• Welcome packets
• Have a problem? Start here
• Who manages what
• Uco resources for boards
• Uco quadrant vice presidents
• Internet crime reporting
• UCO Reporter archive on Board Synergy

The checklists above are recommended practices. Florida law, governing-document requirements, UCO procedures, and contractual duties have different sources of authority. Confirm the requirements that apply to your association.